Housekeeper Jobs

About The Position

Requirements

• Associate’s degree in a field directly related to the position, or an equivalent combination of education and experience.
• At least two years of progressive management responsibility.
• Outstanding analytical ability with attention to detail and accuracy.
• Superior problem-solving and reasoning skills.
• Proven track record of driving strong performance and key field operations metrics.
• Effective written and verbal English communication skills.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Ability to work irregular hours.
• A valid driver’s license is required for certain locations.

Nice To Haves

• Bilingual Spanish language skills.

Responsibilities

• Take ownership of successful property operations and collaborate with business partners to achieve KPIs and performance goals.
• Walk the site daily to verify contractual obligations, company policies, standards, and processes are followed.
• Monitor quality, timeliness, and budget metrics; hold the site management team accountable and develop action plans when goals are not met.
• Maintain appropriate inventories of tools and chemicals, and ensure equipment is in good working condition and replaced according to schedules.
• Provide routine updates to leadership according to established frequency and information expectations.
• Champion organizational changes to meet short- and long-term goals.
• Partner with Talent Acquisition to maintain an active recruiting strategy and appropriate staffing levels.
• Partner with Learning and Development and Field HR to establish onboarding, training, retention, and recognition strategies.
• Interview, select, onboard, and oversee training of site personnel.
• Evaluate, coach, develop, and discipline Assistant Executive Housekeepers and other personnel as needed; prepare annual staff performance reviews.
• Promote an engaging, welcoming, and inclusive workplace culture.
• Respond to associate concerns directly or refer them to appropriate support.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Enforce company policies and procedures, including MasterTalks, STS, grooming and uniform standards, new-hire onboarding and orientation, and 7-steps-to-clean training.
• Coordinate monthly and quarterly team meetings, including Housekeeper Councils and all-hands meetings.
• Conduct monthly quality assurance audits, identify deficiencies, and implement improvements.
• Maintain a safe working environment through safety committee meetings, training, and safe practices.
• Ensure the site has an effective transportation strategy and that vehicle safety protocols and asset maintenance requirements are followed.
• Communicate company objectives to the management team through organized, scheduled site manager meetings.
• Build professional relationships and communicate frequently with resort management and other resort staff.
• Promote a customer-first culture and professional conduct with MasterCorp clients, client owners, and guests.
• Conduct business ethically and transparently, and comply with Resort Operations 15 Non-negotiables.
• Use MasterMind Mobile to update room status for all Housekeepers and Supervisors.
• Respond quickly to changing priorities and perform other duties as assigned.

Benefits

• Competitive pay.
• Full benefits package.