Executive Housekeeper - The Historic Powhatan

MasterCorp, Inc.•Williamsburg, VA

4d•$49,650 - $80,000

About The Position

The Executive Housekeeper leads, motivates, holds accountable, and develops MasterCorp personnel at the assigned site. The role ensures the site consistently meets quality, timeliness, and budget objectives, and builds effective working relationships with resort management, vendors, service providers, and MasterCorp regional and corporate personnel. The Executive Housekeeper is expected to uphold the company’s mission and values and act in the best interests of the company, its employees, and customers. The position oversees site operations, staffing, onboarding and training, employee performance, safety, inventory, equipment, transportation, quality audits, and communication with company and resort leadership. The role requires adapting to changing priorities and working irregular hours. Travel is rare, averaging 5% on a quarterly basis.

Requirements

Associate’s degree in a field directly related to the position, or an equivalent combination of education and experience.
At least two years of progressive management responsibility.
Outstanding analytical ability with attention to detail and accuracy.
Superior problem-solving and reasoning skills.
Proven track record of driving strong performance and key field operations metrics.
Effective written and verbal English communication skills.
Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
Ability to work irregular hours.
A valid driver’s license is required for certain locations.

Nice To Haves

Bilingual Spanish language skills.

Responsibilities

Take ownership of successful property operations and collaborate with business partners to achieve KPIs and performance goals.
Walk the site daily to verify contractual obligations, company policies, standards, and processes are followed.
Monitor quality, timeliness, and budget metrics; hold the site management team accountable and develop action plans when goals are not met.
Maintain appropriate inventories of tools and chemicals, and ensure equipment is in good working condition and replaced according to schedules.
Provide routine updates to leadership according to established frequency and information expectations.
Champion organizational changes to meet short- and long-term goals.
Partner with Talent Acquisition to maintain an active recruiting strategy and appropriate staffing levels.
Partner with Learning and Development and Field HR to establish onboarding, training, retention, and recognition strategies.
Interview, select, onboard, and oversee training of site personnel.
Evaluate, coach, develop, and discipline Assistant Executive Housekeepers and other personnel as needed; prepare annual staff performance reviews.
Promote an engaging, welcoming, and inclusive workplace culture.
Respond to associate concerns directly or refer them to appropriate support.
Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
Enforce company policies and procedures, including MasterTalks, STS, grooming and uniform standards, new-hire onboarding and orientation, and 7-steps-to-clean training.
Coordinate monthly and quarterly team meetings, including Housekeeper Councils and all-hands meetings.
Conduct monthly quality assurance audits, identify deficiencies, and implement improvements.
Maintain a safe working environment through safety committee meetings, training, and safe practices.
Ensure the site has an effective transportation strategy and that vehicle safety protocols and asset maintenance requirements are followed.
Communicate company objectives to the management team through organized, scheduled site manager meetings.
Build professional relationships and communicate frequently with resort management and other resort staff.
Promote a customer-first culture and professional conduct with MasterCorp clients, client owners, and guests.
Conduct business ethically and transparently, and comply with Resort Operations 15 Non-negotiables.
Use MasterMind Mobile to update room status for all Housekeepers and Supervisors.
Respond quickly to changing priorities and perform other duties as assigned.