Executive Housekeeper

StepStone Hospitality•Atlanta, GA

20h

About The Position

The Executive Housekeeper leads the housekeeping team at The Connally Hotel Downtown Atlanta. The role oversees housekeeping and laundry staff, manages staffing and inventory, maintains cleanliness and room-quality standards, and supports hotel administration and guest service. The Executive Housekeeper is also expected to follow StepStone Hospitality and hotel policies, communicate professionally, and demonstrate the company’s standards for personal effectiveness and professionalism.

Requirements

High school education and relevant training and experience are required.
Comprehensive knowledge of hotel departments and functions.
Good mathematical and computer skills.
Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Ability to accurately use office and accounting software and accurately report information.
Ability to obtain required licenses or certificates.
Ability to follow StepStone and hotel policies and procedures.

Nice To Haves

Additional education is preferred.
CPR and first aid training are preferred.
Additional language ability is preferred.

Responsibilities

Supervise housekeeping and laundry staff, including counseling, termination, performance evaluations, training, and development.
Assist in developing the annual budget and monitor performance against plan.
Establish and maintain cost-control systems for staffing, linen inventories, and cleaning supplies.
Ensure quality services meet guest needs.
Schedule staff according to labor standards and forecasted occupancy.
Maintain room quality based on StepStone and hotel guidelines.
Monitor and maintain required cleanliness in rooms, storage areas, laundry, restrooms, and common areas.
Enforce procedures for acceptance, security, and return of guest lost-and-found items.
Enforce procedures for security of on-loan equipment.
Maintain productivity and labor-cost goals.
Conduct inventories of linen, supplies, and equipment as required.
Order and receive supplies to maintain adequate inventory levels.
Immediately alert hotel management to emergency situations through all communication avenues.
Use office and accounting software accurately.
Communicate effectively with guests, associates, and vendors; accurately report information and assist with office tasks as needed.
Follow StepStone and hotel policies and procedures and attend required meetings.
Complete assignments thoroughly, professionally, and with care; adapt to high-pressure conditions and change; and take responsibility for personal growth and development.
Conduct oneself professionally in appearance and behavior and set standards for associates.
Communicate StepStone culture and core values, express information clearly, listen actively, share company information or issues promptly with appropriate parties, and work respectfully to resolve disagreements.