Executive Housekeeper

Smoky Mountain Resorts • Pigeon Forge, TN

8h • $23 - $25

About The Position

The Executive Housekeeper is responsible for the daily operations of the housekeeping department, including enforcing company policies and procedures, coaching and counseling employees, recruiting, training, and achieving service goals. The position also handles training, inventory, project management, and other assigned duties. Work schedules are 8–10 or more hours per shift, five or six or more days each week, depending on occupancy and staffing demand. Weekends and holidays are affected by peak demand, and team members are expected to work together on those days.

The role oversees guest-room and property cleanliness, room inspections, inventory, safety compliance, training objectives, service standards, and department operations. The Executive Housekeeper responds to guest and employee concerns, reports maintenance issues, completes assigned projects, and may work as a housekeeping attendant when needed or directed. The position requires indoor and outdoor work, regular movement around the property, and the ability to handle physical tasks including stair climbing and lifting.

Requirements

• High school diploma or equivalent.
• One to three years of management experience directly supervising five to ten team members.
• Housekeeping experience.
• Ability to communicate fluently in English by speaking, understanding, reading, and writing.
• Ability to adapt Spanish interpretation when necessary.
• Strong organizational skills and attention to detail.
• Ability to prioritize, plan, meet deadlines, and manage time effectively.
• Ability to work in a fast-paced, demanding environment and perform indoor and outdoor duties.
• Ability to work well with others, support a team, and foster a positive work environment.
• Excellent problem-solving and customer-relations skills.
• Ability to observe, measure, and inspect rooms, common areas, and grounds.
• Basic computer operating-system skills.
• Ability to deal with a diversified workforce.
• Professional appearance, grooming, and hygiene.
• Reliable transportation.
• Physical stamina to bend, climb three to five flights of stairs consistently, and lift 40–50 pounds daily.
• Ability to stand and walk for most of the workday and perform bending, stretching, reaching, grabbing, holding, and carrying.
• Ability to work 8–10 or more hours per shift, five or six or more days per week, with weekends and holidays as demand requires.
• Motivated, energetic, flexible, cooperative, patient, friendly, caring, and compassionate demeanor.
• Willingness to learn best practices and adapt to procedural changes.

Responsibilities

• Complete daily reports and paperwork as assigned.
• Manage the housekeeping department efficiently by enforcing company policies and procedures.
• Respond promptly and effectively to guest-related issues and problems to prevent recurrence.
• Maintain cleanliness standards and in-room inventory standards in guest rooms.
• Ensure safety policies and procedures are followed.
• Ensure housekeepers meet room inspection score goals and standard room times.
• Carry out and measure training objectives in each department.
• Oversee housekeeping and janitorial inventory.
• Inspect guest rooms regularly and consistently among employees.
• Identify and report maintenance-related problems in guest rooms.
• Carry out projects discussed with the General Manager.
• Maintain knowledge of local events and trends.
• Promote a culture of legendary service and hospitality among staff.
• Maintain cleanliness and care throughout property grounds, common areas, back-of-house areas, and guest rooms.
• Address employee concerns promptly and professionally in a manner consistent with company core values.
• Recruit and employ staff in accordance with federal labor laws and company policies.
• Assume housekeeping attendant duties when needed or as directed by the Rooms Division Manager or General Manager.
• Complete TOSHA certification for handling biohazards and comply with related training.
• Understand safety regulations and operate systems in accordance with safety measures.
• Comply with company operating policies and procedures.
• Perform other assigned or related duties.
• Lead by example in support of guest satisfaction and future hotel stays.
• Encourage and empower team members to provide exceptional guest interactions.
• Maintain accuracy, confidentiality, sound judgment, and safe, organized work areas.

Benefits

• Company-paid vacation after one year of service.
• 401(k) with a 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED