Executive Housekeeper

Keswick Hall and Club•Charlottesville, VA

6d•$0 - $90,000

About The Position

The Executive Housekeeper oversees and supervises the Housekeeping Department in collaboration with the Hotel Manager at Keswick Hall, an 80-room luxury boutique hotel with a hotel and club, located on a 600-acre property. The position is semi-autonomous and directly supervises employees. The Executive Housekeeper ensures the cleanliness, orderliness, and appearance of the property, maintains housekeeping operations and supplies, and coordinates with other departments to support service quality and operational efficiency. The role includes leading and developing the housekeeping team, conducting inspections and briefings, addressing guest concerns, managing schedules and inventories, and coordinating preventive maintenance with the maintenance department. The position requires a minimum diploma in hotel management or equivalent and five years of housekeeping leadership experience; a combination of experience and education may be considered. Business-casual attire is required. Keswick Hall states that it will not sponsor a new applicant for employment authorization for this position.

Requirements

Minimum of a diploma in hotel management or equivalent; a combination of experience and/or education may be considered.
Five years of housekeeping leadership experience.
Knowledge of understanding and creating a budget.
Strong operational and technical knowledge.
Knowledge of commercial laundry facility operations and procedures.
Knowledge and proper use of chemicals.
Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Excellent written and oral communication skills.
Strong leadership abilities and organizational skills.
Ability to lift up to 25 pounds and stand for long periods.
Business-casual attire is required.
Keswick Hall will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

Housekeeping leadership experience in luxury hotels or resorts.
Strong Spanish language skills.
Entrepreneurial outlook, ability to think outside the box, drive change, and identify operational efficiencies or synergies across the network.

Responsibilities

Oversee the cleanliness, orderliness, and appearance of the entire hotel and club.
Complete public-area walk-throughs three times per shift.
Ensure guest rooms meet company standards and are completed before the 4 p.m. check-in time.
Inspect work performed by line employees daily.
Inspect public areas and employee locker rooms daily.
Coordinate preventive maintenance schedules for rooms and public areas with the maintenance department.
Organize on-the-job training and evaluate its effectiveness.
Maintain par stock of guest supplies, cleaning supplies, linen, and uniforms.
Understand and prepare the housekeeping scheduling process.
Organize inventories with Accounts for linen, cleaning supplies, and fixed assets.
Conduct pre-shift meetings and distribute assignments.
Assist with completing monthly inventory reports.
Develop and implement housekeeping systems and procedures.
Attend to and resolve guest complaints.
Work closely with all departments to ensure effective communication.
Monitor and respond to guest comments and complaints, communicating comments through the Glitch process.
Provide daily briefings for supervisors and executives.
Train, direct, coach, and counsel housekeeping team members; resolve issues and problems to ensure a quality operation.
Serve as a positive role model and handle situations with line staff effectively.
Perform other duties as assigned.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, planning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.