Executive Housekeeper

New Castle Hotel•Jekyll Island, GA

About The Position

The Executive Housekeeper oversees all aspects of the hotel’s Housekeeping Department to support guest satisfaction, employee engagement, and operational efficiency. The role leads a diverse housekeeping team, ensuring that guest rooms and public areas are clean and well maintained, and that staff are caring, well trained, and motivated. The Executive Housekeeper ensures the safe and smooth operation of the laundry and guest areas, establishes policies and procedures that meet or exceed brand requirements, and trains staff to provide excellent service. The role also participates in budgeting, monitors daily occupancy to schedule staff appropriately, manages expenses, and maximizes profits. The Executive Housekeeper may take charge of the property as Manager on Duty and is expected to help with operational tasks when staffing is short.

Requirements

At least five years of progressive experience in a hotel or related field.
At least two years of experience in housekeeping.
Prior supervisory experience.
Ability to effectively use computers and computer software.
Knowledge of housekeeping equipment and tools.
Ability to perform medium work, exerting up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to move objects.
Ability to stand for long periods and walk long distances.
Ability to kneel, bend, stretch, twist, and reach with the body and arms.
Ability to work under variable temperatures and noise levels.
Ability to move quickly and agilely when a situation requires prompt assistance.
Ability to work long hours when required.
Ability to multitask.
Excellent communication skills.
Fluency in reading, writing, and speaking English.

Nice To Haves

High school diploma.
Relevant college coursework.

Responsibilities

Oversee all aspects of the Housekeeping Department to support guest satisfaction, employee engagement, and operational efficiency.
Lead a diverse team and foster an atmosphere where employees are engaged and can thrive.
Ensure the safe and smooth operation of the laundry and guest areas.
Establish policies and procedures that meet or exceed brand requirements.
Train housekeeping staff to provide impeccable service and understand cleanliness standards.
Participate in the budget process.
Monitor daily occupancy and schedule staff appropriately.
Manage expenses and maximize profits.
Take charge of the property when required as Manager on Duty.
Assist the team with operational tasks when short staffed.