Executive Housekeeper

E.M.A. Hospitality•Highland Park, IL

11d

About The Position

The Executive Housekeeper oversees housekeeping operations at a hotel, manages housekeeping staff, maintains the cleanliness and orderliness of guest rooms and public areas, and works to ensure guest satisfaction. The role calls for strong leadership and organizational skills and a commitment to exceptional service. Responsibilities include recruiting, training, supervising, scheduling, and assigning work to housekeeping staff; conducting inspections and addressing cleanliness or maintenance issues; monitoring guest feedback and implementing improvements; managing supplies, linens, amenities, vendors, inventory records, and expenses; assisting with budgeting and cost control; and ensuring compliance with health, safety, and sanitation requirements. The Executive Housekeeper also trains staff in safe handling and disposal of hazardous materials and chemicals and helps maintain a safe work environment. The posted base salary range is $50,000–$70,000 per year, with final placement based on experience, skills, and qualifications. The position is eligible for performance-based incentive programs tied to individual and team goals. Benefits mentioned include medical, dental, and vision coverage, paid time off, a 401(k) retirement plan, employee discounts at partner hotels and affiliate properties, and professional development and career growth opportunities.

Requirements

High school diploma or equivalent.
At least 3 years of housekeeping management experience.
At least 1 year in a supervisory or leadership role.
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Proficiency in housekeeping operations and cleaning techniques.
Familiarity with inventory management and budgeting processes.
Ability to work flexible hours, including nights, weekends, and holidays as needed.

Nice To Haves

Additional education in Hospitality Management or a related field.
Up to 5 years of housekeeping management experience.
Up to 2 years of supervisory or leadership experience.

Responsibilities

Recruit, train, and supervise room attendants, housepersons, laundry attendants, and other housekeeping staff.
Develop and implement training programs covering cleaning procedures, safety protocols, and guest service standards.
Schedule and assign staff tasks to ensure appropriate coverage and efficient use of resources.
Inspect guest rooms, public areas, and back-of-house areas for cleanliness and compliance with brand standards.
Address cleanliness and maintenance issues promptly and ensure corrective action is taken.
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Manage inventory of cleaning supplies, linens, and guest amenities and maintain adequate stock levels.
Coordinate with suppliers and vendors to order supplies and negotiate pricing.
Maintain accurate records of inventory levels, usage, and expenses.
Assist with developing the housekeeping department budget and monitor expenses against budget guidelines.
Implement cost-saving initiatives without compromising quality or service standards.
Identify opportunities to improve operational efficiency and processes.
Ensure compliance with health, safety, and sanitation regulations and standards.
Train staff in proper handling and disposal of hazardous materials and chemicals.
Conduct regular safety training and maintain a safe work environment.

Benefits

Medical, dental, and vision insurance coverage options.
Accrued paid time off for vacation, personal days, and illness, in accordance with applicable Illinois leave regulations and hotel policy.
401(k) retirement plan enrollment options.
Employee discount programs at partner hotels and affiliate properties worldwide.
Performance-based incentive programs tied to individual and team goals.
Professional development and career growth opportunities.

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