Executive Housekeeper

Concord Hospitality Enterprises•Akron, OH

10d

About The Position

Concord Hospitality is seeking an Executive Housekeeper to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. The role works closely with Front Desk and Maintenance and calls for a hands-on leader who sets a standard of professionalism, attention to detail, and operational excellence. The Executive Housekeeper leads, trains, and mentors department teams; oversees scheduling, staffing, and performance; and maintains cleaning procedures, safety standards, quality controls, inventory, supplies, and operational efficiency. The role also ensures compliance with property policies, brand standards, and regulatory requirements while coaching team members and supporting their professional development. As a Concord Leader, the successful candidate inspires the team, supports associates in reaching their potential, fosters an inclusive and supportive workplace, and leads with integrity, transparency, respect, and professionalism. Concord describes its culture as “Associate First,” emphasizing growth, balance, and diversity.

Requirements

Leadership experience in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
Strong attention to detail and commitment to quality.
Excellent communication skills and the ability to interact professionally with guests, managers, and team members.
Proven ability to lead a team, drive results, and foster engagement.
Professionalism, integrity, and pride in your work.

Responsibilities

Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
Oversee scheduling, staffing, and performance management for the department.
Implement and maintain cleaning procedures, safety standards, and quality control measures.
Coach and hold team members accountable while supporting their professional development.
Monitor inventory, manage departmental supplies, and maintain operational efficiency.
Ensure compliance with property policies, brand standards, and regulatory requirements.
Inspire team members, encourage their development, and foster a supportive workplace.
Lead with integrity, transparency, respect, and professionalism.