Executive Housekeeper

Shamin Hotels Master•Midlothian, VA

About The Position

The Executive Housekeeper, also referred to as the Director of Housekeeping, heads the housekeeping department and manages hotel housekeeping operations. The role coordinates housekeeping crews, inspects assigned areas to ensure standards are met, and balances multiple priorities while solving problems and supporting staff. The Executive Housekeeper may also perform housekeeping duties when needed. The position is focused on providing guest comfort and hospitality, achieving guest satisfaction, and supporting organizational profitability.

Requirements

High school diploma, GED certification, or equivalent experience preferred.
Hotel housekeeping experience preferred.
Basic reading, writing, and math skills.
Customer service skills.
Prioritization and time-management skills.
Ability to work quickly without compromising quality.
Strong attention to detail.
Ability to work various schedules, including nights, weekends, and holidays, as business demands.

Nice To Haves

Experience with hotel brand systems preferred.
High school diploma, GED certification, or equivalent experience preferred.
Hotel housekeeping experience preferred.

Responsibilities

Manage housekeeping and laundry staff, including hiring, termination, performance evaluations, training, and development.
Establish and maintain cost-control systems for staffing, linen inventories, and cleaning supplies.
Enforce company policies, procedures, and housekeeping standards.
Ensure quality services meet guest needs and enhance guest relations.
Schedule staff according to labor standards and forecasted occupancy.
Maintain room quality in line with hotel objectives.
Monitor and maintain cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.
Compile and provide accurate guest-room status reports to the front office.
Enforce procedures for receiving, securing, and returning guest lost-and-found items.
Maintain procedures for securing equipment loaned to guests or others.
Maintain productivity and labor-cost goals.
Conduct inventories of linen, supplies, and equipment as required.
Order and receive supplies to maintain adequate inventory levels.
Ensure staff interact with guests warmly and in a friendly manner.
Reward employees who use their empowerment to meet or exceed guest expectations.
Manage items left at the hotel through the lost-and-found process.
Comply with company policies and procedures relating to the position and its duties.
Work various schedules, including nights, weekends, and holidays, as business demands.
Perform other related duties as required.

Benefits

Health insurance
Dental insurance
Vision insurance
Accident insurance
Short- and long-term disability insurance
Pet insurance
Gym membership discounts
Paid time off
Paid holidays
Discounts on tickets, rental cars, and attractions
Footwear discounts
401(k) plan with company match
Employee discounts at branded hotels
Part-time associates may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and pre-paid legal coverage.