Executive Housekeeper

Hersha Hospitality Management LP•West Orange, NJ

About The Position

The Executive Housekeeper manages housekeeping operations in accordance with established guest service, quality, and sustainability standards. The role involves leading and supporting associates, maintaining cleanliness and safety standards throughout the property, addressing guest concerns, and coordinating staffing, schedules, and departmental supplies. The Executive Housekeeper also supports operational policies and procedures, monitors guest service scores, and follows HHM’s EarthView sustainability practices and workplace safety requirements. The stated potential career path is Area Executive Housekeeper, Assistant General Manager, and General Manager.

Requirements

Two years of previous housekeeping supervisor experience required.
High school diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure they meet brand or hotel standards and HHM core values.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Respond to inquiries about hotel policies and services and resolve guest complaints and concerns.
Monitor staff performance to support efficient operations and adherence to policies and procedures.
Prepare schedules based on occupancy, assign duties, schedule shifts, or notify vendors of weekly staffing needs.
Take inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Prepare required departmental paperwork.
Communicate guest service scores and use them to drive improvement and guest satisfaction.
Develop and implement policies and procedures for department or hotel operations.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.