Executive Housekeeper

Smoky Mountain Resorts•Pigeon Forge, TN

3d•Onsite

About The Position

The Executive Housekeeper is responsible for the daily operations of the housekeeping department, including enforcing company policies and procedures, coaching and counseling employees, recruiting, training, and achieving service goals. The position also handles training, inventory, project management, and other assigned duties. The Executive Housekeeper promotes a culture of legendary service and hospitality, maintains cleanliness throughout the property, and supports guest satisfaction by leading by example. The position generally requires working 8–10 or more hours per shift, five or six or more days each week, depending on occupancy and staffing needs. Weekends and holidays are affected by peak demand, and team members are expected to work together during those periods. The Executive Housekeeper may also serve as a housekeeping attendant when needed or directed.

Requirements

High school diploma or equivalent.
1–3 years of management experience directly supervising 5–10 team members.
Housekeeping experience.
Ability to work 8–10 or more hours per shift, five or six or more days each week, based on occupancy and staffing demand, including weekends and holidays.
Physical stamina to bend, climb three to five flights of stairs consistently, and lift 40–50 pounds daily.
Basic computer operating-system skills.
Ability to communicate fluently in English by speaking, understanding, reading, and writing; ability to interpret Spanish when necessary.
Strong organizational skills and attention to detail.
Ability to prioritize, plan, meet deadlines, and manage time effectively.
Ability to work in a fast-paced, demanding environment and perform indoor and outdoor duties.
Ability to observe, measure, and inspect rooms, common areas, and grounds.
Excellent problem-solving and customer-relations skills.
Ability to foster a work environment that encourages growth for the business and team.
Ability to work with a diverse workforce and collaborate with other staff.
Reliable transportation.
Professional appearance, grooming, and hygiene.
Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

Complete daily reports and paperwork as assigned.
Manage the housekeeping department efficiently and enforce company policies and procedures.
Respond promptly and effectively to guest-related concerns to prevent recurrence.
Maintain cleanliness and in-room inventory standards in guest rooms.
Ensure safety policies and procedures are followed.
Ensure housekeepers meet room-inspection score goals and standard room-time expectations.
Carry out and measure training objectives.
Oversee housekeeping and janitorial inventory.
Inspect guest rooms regularly and consistently across employees.
Identify and report maintenance problems in guest rooms.
Complete projects assigned by the General Manager.
Maintain knowledge of area events and trends.
Promote a culture of legendary service and hospitality among staff.
Maintain cleanliness and care throughout property grounds, common areas, back-of-house areas, and guest rooms.
Address employee matters promptly and professionally in keeping with company core values.
Recruit and employ staff in accordance with federal labor laws and company policies.
Assume housekeeping attendant duties when needed or as directed by the Rooms Division Manager or General Manager.
Complete TOSHA certification to handle biohazards in compliance with proper training.
Operate systems in accordance with safety regulations and measures.
Comply with company operating policies and procedures.
Perform other incidental and related duties as required or assigned.
Lead by example in support of guest satisfaction and encourage team members to deliver exceptional guest interactions.
Maintain accuracy, confidentiality, sound judgment, and safe, organized work areas.