Executive Housekeeper

MCR • New York, NY

2d • $145,000 - $165,000 • Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire hotel, including guest rooms, public areas and facilities, storage rooms, and guest and house laundry. The role oversees daily housekeeping operations, including team briefings, room assignments, room inspections, checklist completion, room-status accuracy in the property management system, supply and inventory management, maintenance requests, lost-and-found procedures, chemical safety, and opening and closing the department.

The position follows MCR’s standards for happy guests, spotless cleanliness, product consistency and quality, and teamwork. Team members are expected to provide friendly guest service, maintain clean and organized workspaces, complete checklists and handover reports accurately and on time, communicate professionally, and collaborate to support hotel guests and operations. Employees may be asked to perform other job-related duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
• Must arrive and clock in on time, clock out at the scheduled shift end unless otherwise directed, never work off the clock, clock in and out for breaks as scheduled, and provide sufficient notice when calling out.
• Ability to stand or remain stationary for long periods, including 3–4 hours at a time.
• Ability to operate computers and office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, and controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Ability to inspect and visually observe details at close range and from long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
• Supervisory experience is preferred.

Responsibilities

• Oversee the overall cleanliness and friendly service of the hotel, including guest rooms, public areas, facilities, storage rooms, and guest and house laundry.
• Conduct a daily stand-up with the housekeeping team to review objectives and confirm that checklists are assigned and prepared.
• Address deficiencies and train and hold team members accountable for meeting daily cleaning criteria.
• Prepare daily room assignments for housekeepers and confirm rooms are cleaned, inspected, accurately marked in the property management system, and available for sale.
• Balance and clear room status nightly by comparing the PM Housekeeping Report with the computer room-status report and resolving discrepancies when needed.
• Maintain the organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
• Monitor work orders and submit maintenance requests to the Engineering department according to procedures.
• Maintain required stocks of housekeeping and laundry supplies by ordering supplies and amenities monthly or quarterly as needed.
• Conduct monthly and quarterly housekeeping inventories on time.
• Maintain and monitor Lost and Found procedures and policies according to standards.
• Assign supervisor duties using the approved checklist and verify completion and quality.
• Monitor proper use of hazardous chemicals and compliance with OSHA standards.
• Complete daily department objectives, including opening the department, distributing housekeeper boards and keys, inspecting guest rooms, and closing the department.
• Provide friendly guest service, respond to challenging guest situations with hospitality and urgency, and support guest satisfaction.
• Maintain clean, organized, and safe workspaces and assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists and shift handover reports accurately and on time.
• Communicate clearly, honestly, and professionally and collaborate with team members.
• Work a varied schedule that may include evenings, nights, weekends, and holidays.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed