Executive Housekeeper

MCR Hotels•Jamaica, NY

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire hotel, including guest rooms, public areas and facilities, storage rooms, and guest and house laundry. The role oversees housekeeping operations, supports a clean, safe, organized environment, and helps ensure guests receive friendly service. The Executive Housekeeper leads daily team stand-ups, assigns room and supervisor duties, ensures checklists are prepared and completed accurately, and addresses deficiencies through training and accountability. The role manages daily room assignments and confirms rooms are cleaned, inspected, accurately updated in the property management system, and available for sale. It also oversees room-status reporting and discrepancy resolution, housekeeping storage and laundry areas, maintenance requests, supplies and inventories, lost-and-found procedures, and chemical-safety compliance. The role requires a positive, service-oriented approach, clear communication, the ability to follow established procedures, and effectiveness in stressful, high-pressure situations. The schedule may vary and include evenings, nights, weekends, and holidays. Physical duties include extended periods of standing, operating computers and office devices, moving throughout the hotel, and lifting and transporting supplies weighing up to 25 pounds.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Must clock in and out for breaks at the designated times.
Must provide sufficient notice when calling out for a scheduled shift, as directed by the supervisor.
Must be able to stand or remain stationary for extended periods, including 3–4 hours at a time.
Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, and controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
Must be able to visually inspect and observe details both nearby and at a distance.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
Supervisory experience is preferred.

Responsibilities

Lead a daily housekeeping stand-up to review objectives and ensure checklists are assigned and prepared.
Address housekeeping deficiencies and train and hold team members accountable for cleaning standards and checklist criteria.
Assign rooms to housekeepers each day and confirm rooms are cleaned, inspected, accurately marked in the property management system, and available for sale.
Balance and clear room status nightly by comparing the PM Housekeeping Report with the computer room-status report and resolving discrepancies when required.
Maintain the organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
Monitor work orders and submit maintenance requests to the Engineering department according to procedures.
Maintain stock of housekeeping and laundry supplies by ordering needed supplies and amenities monthly or quarterly.
Conduct monthly and quarterly housekeeping inventories on time.
Maintain and monitor lost-and-found procedures and policies according to standards.
Assign supervisors’ daily duties through the approved checklist and verify completion and quality.
Monitor proper use of hazardous chemicals and compliance with OSHA standards.
Open and close the housekeeping department; assign and distribute housekeeper boards and keys; and inspect guest rooms.
Support the overall cleanliness and friendly service of guest rooms, public areas, facilities, storage rooms, and guest and house laundry.
Help maintain clean, organized, and safe front- and back-of-house areas, pitching in to clean guest rooms and public spaces as needed.
Provide friendly guest service, respond to challenging guest situations with urgency, and support guest satisfaction.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Communicate professionally and collaborate with team members to meet guest and business needs.