Executive Housekeeper

Hilton Garden Inn Charlotte/Mooresville, NC•Mooresville, NC

11d

About The Position

The Executive Housekeeper oversees the hotel's housekeeping and laundry operations, including staff supervision, room and public-area cleanliness, inventory, labor costs, equipment, and guest-room status reporting. The role works with the General Manager and other managers on budgeting, equipment needs, and service improvements, and helps ensure the hotel meets brand standards and guest needs. The position requires flexibility to work nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 4 years of experience in all aspects of housekeeping in a large, multi-use facility.
At least 2 years of supervisory experience.
Excellent written and verbal communication skills.
Flexibility to work nights, weekends, and holidays.

Responsibilities

Supervise housekeeping and laundry staff, including recommending hiring and terminations, administering discipline, conducting performance evaluations, and providing training and development.
Schedule staff according to labor standards and forecasted occupancy, and assign daily boards to housekeeping team members.
Manage contract labor relationships and needs, including training for contract labor positions.
Evaluate equipment such as vacuums, washers, dryers, and carts, and work with other managers on repairs or replacement.
Assist the General Manager with development of the department's annual budget and monitor performance against the plan.
Maintain room quality and cleanliness in rooms, storage areas, laundry, restrooms, and public areas; check VR rooms to ensure they are vacant, clean, and ready; and check housekeeping supply levels.
Compile and report accurate guest-room status to the front office.
Oversee all housekeeping duties.
Maintain productivity and labor cost goals.
Establish and maintain cost-control systems for staffing, linen inventories, and cleaning supplies.
Conduct inventories of linen, supplies, and equipment, and order and receive supplies to maintain adequate inventory levels.
Ensure quality services meet guest needs and enhance guest relations.
Prepare for brand audits, evaluate results, and collaborate with management and the team on necessary improvements to achieve satisfactory brand scores.
Perform other duties as assigned.