Executive Housekeeper

Kimpton Hotels & Restaurants•Nashville, TN

11d

About The Position

The Executive Housekeeper supervises and coordinates room attendant and room cleaner activities, including participating in cleaning and maintaining hotel premises. The role helps create personalized guest experiences while supporting teamwork and a fun workplace. It manages the Housekeeping Department and is responsible for the overall direction, coordination, and evaluation of the unit. The position oversees staffing, training, daily room assignments, room-status checks, service improvements, interdepartmental communication, housekeeping quality standards, budgets, supplies, laundry services, equipment repairs, deep-cleaning programs, and the cleanliness and care of guest rooms, linens, uniforms, lost and found, laundry, and janitorial operations.

Requirements

At least 2 years of management experience in the boutique hotel industry.
Basic knowledge of MS Office.
Ability to motivate and encourage a team.
Flexible schedule with availability to work evenings, weekends, and holidays.

Nice To Haves

Bachelor's degree in hospitality or a similar industry.

Responsibilities

Select, recruit, hire, and train qualified housekeeping personnel.
Confirm housekeeping staff attendance and arrange substitutes for absent employees.
Prepare and distribute daily room assignments and keys to housekeeping attendants.
Periodically check floors, update room status, and identify opportunities to improve service.
Coordinate with Front Desk, Sales, and Maintenance to ensure high-quality products and service for guests.
Review the outside laundry facility to ensure quality, undamaged linens and consistent delivery within budget guidelines.
Provide formal and on-the-job training and inform staff about laws and regulations relevant to safely performing their tasks.
Set quality standards and follow hotel procedures and policies to maintain performance and efficiency.
Prepare the annual housekeeping budget.
Maintain housekeeping standards for guest rooms, linens and uniforms, lost and found, laundry, and the janitorial department and night cleaners.
Establish quality-cleaning programs to preserve the appearance and useful life of furniture, fixtures, and equipment.
Submit requests for repairs to cleaning equipment.
Requisition or purchase supplies for hotel room honor bars, toiletries, and paper products.
Conduct periodic deep cleaning, including carpet shampooing and cleaning walls, baseboards, windows, elevator doors, and tracks.
Manage Housekeeping Department employees and direct, coordinate, and evaluate the unit.
Participate in cleaning and maintaining hotel premises.