Housekeeper
MCR Hotels • West Monroe, LA11d
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Housekeeper
MCR Hotels•West Monroe, LA
About The Position
The Housekeeper is responsible for cleaning and preparing assigned guest rooms, hallways, and public areas at the hotel. The role includes completing pre-cleaning tasks, stocking room supplies and tools on an assigned work cart, attending the morning stand-up meeting, and folding or assisting with dirty linen in the housekeeping laundry room. Housekeepers thoroughly clean and restock the required number of guest rooms assigned per shift, and may be assigned additional cleaning projects in storage rooms, public spaces, guest laundry, or through room deep-cleaning activities. Team Members are expected to contribute to a clean, friendly, well-organized, and safe hotel. This includes welcoming guests warmly, responding to guest concerns with hospitality and urgency, maintaining clean and organized workspaces, completing checklists accurately and on time, communicating professionally, and collaborating with coworkers. The role may also require helping clean guest rooms or public spaces outside the employee’s usual responsibilities as needed. The position requires a positive attitude, willingness to learn, ability to follow established procedures, and effectiveness in a fast-paced and sometimes stressful environment. The employee must be at least 18 years old and willing to work a varied schedule that may include evenings, nights, weekends, and holidays. The job involves physical activities including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive hand and wrist motions, and lifting or carrying housekeeping items such as linens, trash, or vacuums.
Requirements
- Must be at least 18 years of age.
- Must have a positive, can-do attitude and willingness to learn.
- Must be able to understand and follow established guidelines and procedures.
- Must work well in stressful, high-pressure situations.
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
- Must be able to convey information and ideas clearly.
- Must have a desire to serve guests.
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
- Must clock in and out for breaks at the designated scheduled times.
- Must provide sufficient notice when calling out, as directed by the supervisor.
- Must be able to perform the described physical demands, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting or carrying housekeeping items.
Nice To Haves
- Experience in hospitality, service, a consumer-facing franchise, or a related field.
Responsibilities
- Clean and prepare assigned guest rooms, hallways, and public areas.
- Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
- Attend the morning stand-up meeting.
- Fold and/or assist with dirty linen in the housekeeping laundry room.
- Thoroughly clean and restock the assigned number of guest rooms per shift.
- Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the direct supervisor.
- Keep front- and back-of-house areas clean, organized, and safe.
- Greet guests warmly during their stay and while cleaning, using their names when possible.
- Help address challenging guest situations with hospitality and urgency.
- Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as applicable.
- Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
- Follow scheduling, timekeeping, break, and call-out procedures.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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