Housekeeper Part time Second shift

Northwestern Memorial Healthcare • Winfield, IL

5d

About The Position

The Housekeeper (EVS Tech II) supports Northwestern Medicine’s patient-first mission by cleaning and maintaining patient rooms, offices, public areas, treatment rooms, and other assigned areas. The role follows organizational policies, procedures, safety requirements, and regulatory and accreditation standards while providing courteous service to patients, visitors, and staff.

The schedule is 4:00 PM–12:30 AM, with every other weekend required. The position requires following oral and written instructions, communicating effectively, using departmental tracking and communication tools, and working independently. One to three years of environmental services experience in a healthcare or hospitality environment is preferred.

Requirements

• Ability to follow oral and written instructions.
• Ability to communicate effectively with patients, visitors, and staff.
• Ability to use the tracking and communication tools used by the department.
• Ability to work independently.

Nice To Haves

• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Clean and maintain patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including removing trash, changing bed linens, and sanitizing surfaces.
• Follow patient-isolation and contact-precaution procedures as necessary.
• Stock paper items and other supplies in assigned areas as needed.
• Keep carts and equipment clean and in working condition, and store them appropriately.
• Promote workplace safety by using wet-floor signs and PPE, keeping carts and supplies attended, and using chemicals and equipment safely and effectively.
• Use correctly diluted chemicals in properly labeled containers; notify a supervisor about equipment requiring repair and report safety hazards to a manager.
• Communicate issues to a supervisor, including inability to complete the schedule, and proactively report observed deficiencies or work requests.
• Maintain interpersonal relationships with hospital personnel while protecting confidential patient information.
• Use the designated scripting model when communicating with customers.
• Use organizational and departmental resources efficiently and complete tasks and assignments on time.
• Contribute to continuous improvement, cost reduction, streamlined work processes, and service improvement efforts.
• Maintain a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers; address questions and concerns or direct them to appropriate resources.
• Provide directions or other help to patients and customers who need assistance finding their way.
• Use service-recovery skills to resolve problems or service breakdowns.
• Demonstrate teamwork by assisting coworkers across departments, communicating effectively, respecting diverse opinions and styles, and acknowledging others’ contributions.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching; additional benefits are described on the company benefits website.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed