Executive Housekeeper

Holiday Inn Express Liberty Way•West Chester Township, OH

11d

About The Position

The Executive Housekeeper participates in directing and controlling the Housekeeping Department and coordinates the cleaning of guest rooms and public areas efficiently and cost-effectively while maintaining the cleanliness standards set by Middletown Hotel Management’s Standard Operating Procedures. The position provides supervisory guidance, reinforces training, and initiates disciplinary action when needed. It makes recommendations on associate matters, including hiring, termination, and changes in employment status. The role oversees personnel scheduling, evaluation, direction, and training; daily housekeeping operations; guest-room and public-area inspections; supplies and inventory; department budgets and payroll forecasts; and coordination with the front office, maintenance, accounting, and other departments. The Executive Housekeeper also oversees lost and found, follows up on repairs and routine projects, and promotes safe work habits through training, inspections, and compliance with safety and security procedures. The work requires effective verbal and written communication, arithmetic and computer skills, manual dexterity, and the ability to perform physically demanding tasks. Duties include standing and walking for extended periods, inspecting spaces visually, working in fluctuating adverse temperatures, reaching, twisting, bending, stooping, climbing stairs, and handling equipment and loads.

Requirements

Effective communication with guests and team members, including providing information, answering questions, helping resolve problems, and supporting service recovery.
Written communication skills for reviews, schedules, and guest notes.
Arithmetic skills for payroll preparation, budgeting, and vendor orders.
Computer proficiency.
Manual dexterity to use and operate necessary equipment.
Ability to stand and/or walk for varying lengths of time, often for long periods.
Ability to visually inspect public spaces and guest rooms for cleanliness and asymmetry.
Ability to work in a demanding, physical environment with fluctuating adverse temperatures.
Ability to frequently reach, twist, bend, stoop, walk, stand, climb stairs, and handle items.
Ability to lift the individual load limit specified in the posting, push 200-pound carts, and help team members move larger loads.

Responsibilities

Train Housekeeping Department associates to perform their duties effectively.
Schedule, evaluate, and direct department personnel; maintain open communication between management and associates; provide disciplinary action when necessary; and ensure associates have the tools needed for their work.
Address problems encountered in the Housekeeping Department promptly.
Participate in monthly department meetings, weekly staff meetings, and supply inventory.
Inspect guest rooms, public corridors, and outlets daily to ensure quality standards are met.
Follow up on routine projects, including carpet shampooing, wall washing, and mattress rotation.
Write, review, and approve weekly schedules for the department; direct daily staff activities and ensure associates follow daily activity sheets.
Order supplies, maintain perpetual inventory, and keep accurate records of merchandise purchased and received for invoicing.
Research and evaluate products and methods to improve efficiency and productivity.
Report maintenance problems in the area of responsibility and follow up on repairs.
Ensure key-issuance procedures are followed to safeguard department security.
Communicate with the front office to coordinate housekeeping work with daily guest arrival patterns.
Manage the hotel’s lost and found department.
Develop and approve the Housekeeping Department budget with senior management, prepare weekly payroll forecasts, and ensure budget goals are met or exceeded.
Complete and submit paperwork required by Accounting and other departments for tracking expenditures and product control.
Interview and hire personnel as needed; participate in reviews, job transfers, warning notices, counseling sessions, and terminations; and continually evaluate staff performance.
Maintain professional conduct and learn, understand, and follow Standard Operating Procedures.
Develop performance standards, procedures, and rules that promote sound work habits and a safe work environment.
Conduct scheduled training on proper and safe work habits and monthly formal department inspections to identify hazards; follow up with corrective action.
Follow safety, security, and emergency procedures and rules; use protective equipment; and report accidents, injuries, hazards, near misses, defective equipment, property damage, or loss to a supervisor.
Attend company orientation and other required meetings, adhere to policies and procedures, perform related duties as requested, and assist other managers and departments when needed.
Communicate effectively with guests and team members by providing information, answering questions, assisting with problems, and supporting service recovery.
Use written communication skills to prepare reviews, schedules, and guest notes, and use arithmetic for payroll, budgeting, and vendor orders.
Operate necessary equipment and perform physical tasks, including standing and walking for extended periods, visual inspections, reaching, twisting, bending, stooping, stair climbing, and handling loads.
Lift the stated individual load limit and push carts or help team members move larger loads as described in the posting.