Executive Housekeeper

The Marcus Corporation•Coralville, IA

About The Position

The Executive Housekeeper leads all phases of the Housekeeping Department at the Hyatt Regency Coralville Hotel & Conference Center, following Marcus Hotels & Resorts and Hyatt policies, procedures, and brand standards. This hands-on leadership role oversees guest rooms, public and back-of-house areas, staffing, inventory, labor, budgets, and service quality. The Executive Housekeeper works closely with Front Office, Engineering, Human Resources, and hotel leadership to maintain a clean, comfortable, and welcoming environment and deliver an exceptional guest experience. The position is full-time and salaried exempt, with a flexible schedule that requires availability for weekends, holidays, and evenings as business needs and hotel occupancy dictate. The ideal candidate has hotel housekeeping management experience, strong team leadership and communication skills, and experience with budgeting, labor management, and cost control. The role also requires the ability to lift up to 50 pounds and to stand, walk, bend, kneel, reach, and physically and visually inspect all areas of the hotel.

Requirements

Previous hotel housekeeping management experience is required, with thorough knowledge of housekeeping procedures.
High school diploma or equivalent required.
Proven ability to lead, develop, and retain a quality team while maintaining positive associate relations.
Strong organizational skills and ability to prioritize workload and meet deadlines.
Sound judgment, ability to provide clear direction, and ability to hold others accountable.
Excellent written and verbal communication and interpersonal skills.
Experience with budgeting, labor management, and cost control.
Proficiency with email, Microsoft Office (including spreadsheets), and housekeeping or property management systems.
Working knowledge of cleaning equipment, chemicals, and safe handling practices.
Ability to read, write, and speak English.
Ability to work a flexible schedule, including weekends and holidays, based on business demands.
Ability to lift up to 50 pounds.
Ability to stand, walk, bend, kneel, reach, and physically and visually inspect all areas of the hotel.
Professional presence and commitment to exceptional guest service.

Nice To Haves

College degree in hospitality or a related field.
Bilingual ability in Spanish.

Responsibilities

Lead daily Housekeeping Department operations, including guest rooms, public areas, and back-of-house spaces.
Recruit, hire, onboard, schedule, coach, and develop Housekeeping associates in partnership with Human Resources.
Establish cleanliness standards and ensure Hyatt brand standards are consistently met.
Conduct daily inspections of guest rooms, VIP arrivals, and public areas.
Monitor guest satisfaction feedback and lead action plans to improve results.
Partner with Engineering to maintain furniture, fixtures, and equipment and address room issues and preventive maintenance.
Plan and assign deep cleaning and special projects across all shifts.
Manage inventory, ordering, and purchasing of housekeeping supplies, linen, uniforms, and equipment.
Oversee Lost and Found, including logging, storage, and returning items to guests.
Maintain departmental key control and security procedures.
Manage payroll, scheduling, and productivity to control labor costs.
Prepare departmental budgets, forecasts, and capital expenditure requests, and manage expenses against budget.
Identify training needs and develop and deliver training plans, including Marcus Connect courses.
Build positive associate relations and recognition, and ensure discipline is handled promptly and fairly with HR.
Develop supervisors and associates for succession planning.
Maintain standards of conduct, uniform, hygiene, and appearance.
Lead regular departmental meetings and attend hotel leadership meetings as required.
Participate in the hotel's Fire, Safety, Security, and Environmental plans and committees.
Recommend improved methods and procedures that enhance guest and associate satisfaction.
Perform additional duties as assigned.