Executive Housekeeper

Hyatt Place Virginia Beach/Oceanfront • Virginia Beach, VA

7d • Onsite

About The Position

The Executive Housekeeper is responsible for the safe and efficient operation of the housekeeping department and for helping deliver warm, satisfying guest experiences. The role oversees cleaning of guest rooms and hotel areas and ensures established standards are met. The position works in a hotel environment and requires flexible hours, including nights and weekends, with extended workdays potentially needed during peak periods.

Requirements

• Experience as a room attendant.
• At least 2 years of supervisory experience.
• High school diploma or equivalent work experience.
• Ability to work flexible hours, including nights and weekends, and extended workdays during peak periods.
• Ability to walk, stand, bend, and lift up to 50 pounds for extended periods.
• Ability to perform moderate computer keying with both hands and view material on a computer screen.

Nice To Haves

• Management or previous supervisory experience preferred.
• Inventory management experience preferred.
• Bilingual Spanish skills are a plus.

Responsibilities

• Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
• Promote a positive environment centered on teamwork, professionalism, and excellent customer service.
• Create staff schedules to provide adequate coverage and efficient department operations.
• Set and maintain cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Inspect and audit areas regularly, addressing deficiencies and ensuring compliance with standards.
• Use quality-control measures to improve guest satisfaction and uphold the property’s reputation.
• Manage inventory of cleaning supplies, linens, and other housekeeping materials while minimizing waste and controlling costs.
• Develop and manage the department budget, including labor, supplies, and equipment expenses.
• Identify cost-saving opportunities and operational efficiencies.
• Respond to housekeeping-related guest feedback and complaints and take appropriate corrective action.
• Coordinate with front office, maintenance, food and beverage, and other departments to support guest services and satisfaction.
• Implement staff training and development programs to improve skills and performance and promote service excellence.
• Ensure compliance with health, safety, and environmental regulations and company policies and procedures.
• Promote sustainable practices to minimize the environmental impact of housekeeping activities.
• Maintain records and documentation, including occupancy rates, cleaning schedules, maintenance issues, and staff training.
• Select and use cleaning equipment and chemicals safely and appropriately for various purposes.
• Understand the operation of guest-room features, including HVAC units, thermostats, fireplaces where applicable, showers, and windows.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Exclusive hotel travel discounts.
• Additional benefits may be available based on property-specific locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED