Executive Housekeeper

MCR Hotels•Carlisle, PA

13d•Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the hotel, including guest rooms, public areas, facilities, storage rooms, and guest and house laundry. The role oversees daily housekeeping operations, team assignments and training, quality inspections, room-status accuracy, supplies and inventory, maintenance requests, lost-and-found procedures, and safe chemical use. The Executive Housekeeper also supports a clean, organized, safe, and welcoming hotel through attentive guest service, accurate checklists and shift communication, and teamwork.

Requirements

Must be at least 18 years old.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must communicate information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Must arrive and clock in on time, clock out at the scheduled shift ending time unless directed otherwise, and never work off the clock.
Must clock in and out for breaks at the designated scheduled times.
Must provide sufficient notice when calling out for a scheduled shift, as directed by a supervisor.
Must be able to meet the physical demands of the job, including standing for 3–4 hours at a time; operating computers and office machinery; data entry and telephone use; manually handling objects, tools, and controls; bending, stooping, crouching, and moving throughout the hotel; lifting and transporting supplies up to 25 pounds; and visually inspecting details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
Supervisory experience is preferred.

Responsibilities

Conduct a daily housekeeping team stand-up to review objectives and ensure checklists are assigned and prepared.
Identify and rectify deficiencies, and train and hold team members accountable for cleaning standards and checklist criteria.
Assign rooms to housekeepers daily and confirm rooms are cleaned, inspected, correctly marked in the property management system, and available for sale.
Balance and clear room status nightly by comparing the PM Housekeeping Report with the computer room-status report and resolving discrepancies.
Maintain the organization and cleanliness of storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
Monitor work orders and submit maintenance requests to the Engineering department according to procedures.
Maintain housekeeping and laundry supply stock by ordering supplies and amenities monthly or quarterly as needed.
Conduct monthly and quarterly housekeeping inventories on time.
Maintain and monitor lost-and-found procedures and policies according to standards.
Assign supervisor duties using the approved checklist and verify completion and quality.
Monitor proper use of hazardous chemicals and compliance with OSHA standards.
Open and close the housekeeping department, assign and distribute housekeeper boards and keys, and inspect guest rooms.
Provide friendly guest service, respond to challenging guest situations, and support guest satisfaction.
Keep work areas clean and organized, pitch in to clean guest rooms and public spaces as needed, and communicate professionally with team members.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Follow hotel procedures for schedules, clocking in and out, breaks, and call-out notice.