Helpdesk Technician Jobs

About The Position

Requirements

• At least 2 years of IT/help desk experience in a professional environment.
• Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints.
• Advanced Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Hands-on networking configuration and troubleshooting experience with DNS, DHCP, VLANs, VPN/remote access, and firewall rules, using hardware such as SonicWall, Meraki, or UniFi.
• Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration involving virtual machines, networking, and resource management.
• Experience participating in IT projects such as on-site hardware installations, network setups, software migrations, and cloud services deployments.
• Experience using at least one ITSM/ticketing tool.
• Strong communication skills for providing technical updates directly to clients in a support context.
• Authorized to work in the United States.
• Able to travel to client sites approximately 15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Nice To Haves

• Bachelor’s degree in Computer Science or an IT-related field.
• Experience using Windows Autopilot for device provisioning and deployment.
• Experience configuring email authentication/security records (SPF, DKIM, DMARC).
• Experience with advanced Microsoft Entra ID (Azure AD) features, including Conditional Access policies.
• PowerShell scripting experience.
• At least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and iOS/Android devices.
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Configure and troubleshoot networking components, including DNS, DHCP, VLANs, VPNs, and firewall rules, across SonicWall, Meraki, and UniFi hardware.
• Manage endpoints using Intune and Windows Autopilot, and assist with Azure administration, including Azure AD, virtual machines, networking, and resource management.
• Configure SPF, DKIM, and DMARC email security records.
• Perform hardware and software troubleshooting, patching, and driver updates.
• Use ITSM/ticketing tools to manage support tickets and maintain accurate documentation.
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments.
• Participate in occasional after-hours/on-call support and provide client training on IT best practices and security.
• Proactively identify and remediate potential issues while building and maintaining positive client relationships.
• Travel to client sites approximately 15% of the time.

Benefits

• Competitive salary of $55,000–$75,000 USD.
• Paid time off and company holidays.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• On-site gym for employee wellness.
• Modern, collaborative office environment.
• Ongoing training and professional development.
• Opportunity to work with cutting-edge technology.
• Team events and employee appreciation initiatives.
• Company culture focused on innovation and teamwork.