Temporary Helpdesk Technician (Part time)

Barnes & Noble • Monroe Township, NJ

9d

About The Position

Barnes & Noble is hiring a Temporary Help Desk Technician to serve as the initial point of contact for users of IT-supported systems, applications, and services within the Distribution Center and DC Operations. The technician will provide in-house and remote technical support to ensure the proper functioning of desktop hardware, software, printers, barcode scanners, and related technology. The position is temporary and part-time, scheduled Monday, Thursday, and Friday from 3:30 p.m. to 12:30 a.m., with rotating Saturdays. The role requires flexible scheduling, including weekends, and availability for on-call support. The starting hourly rate is $27.00, depending on experience, seniority, geographic location, and other factors permitted by law.

Requirements

• Experience installing, troubleshooting, configuring, maintaining, and repairing diverse IT hardware, including desktop PCs, laptops, laser printers, inkjet printers, and Bluetooth peripherals.
• Experience supporting Microsoft Office and other common office software.
• Experience configuring and troubleshooting TCP/IP.
• Experience supporting wireless network devices.
• Ability to lift and carry up to 50 pounds.
• Ability to crouch, bend, crawl, and climb a ladder to service equipment located under desks or mounted to ceilings.
• Ability to appropriately prioritize work efforts.
• Strong customer service skills and ability to interface directly with end users by phone and in person.
• An associate degree or higher in Information Technology or a related field, or 1–3 years of demonstrated experience supporting current Windows operating systems.

Nice To Haves

• Experience supporting a WMS is strongly preferred.
• Strong background in PC repair and networking.
• Certifications from Microsoft, CompTIA, or Cisco are preferred.

Responsibilities

• Install, maintain, repair, and upgrade PC hardware, software, and related peripherals to ensure optimal performance.
• Use knowledge of hardware, software, and applications used by DC Operations, including the Warehouse Management System and warehouse controls systems, to troubleshoot and resolve issues, perform root cause analysis, and solve business problems.
• Promptly notify the assigned individual or group when an assignment is outside the scope of the desktop technician.
• Administer user accounts in Active Directory in accordance with corporate security guidelines.
• Research and test new software and hardware implementations for potential use in the organization’s environment.
• Monitor and track issues to ensure accurate and timely resolution.
• Create and update detailed documentation to support future problem resolution.
• Work flexible schedules, including weekends, and be available for on-call support.

Benefits

• Employee discount, EAP, and sick pay for employees scheduled to work less than 20 hours per week.
• For employees scheduled to work 20–29.99 hours per week: employee discount, EAP, sick pay, paid time off including paid maternity and parental leave, company-paid holidays, transit benefits, and 401(k) with company match.
• For employees scheduled to work 30 hours or more: employee discount, EAP, sick pay, paid time off including paid maternity and parental leave, company-paid holidays, 401(k) with company match, comprehensive medical, dental, and vision benefits, healthcare and dependent care spending accounts, disability benefits, life insurance, transit benefits, and tuition reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree