Helpdesk Technician

Prime, Inc. • Springfield, MO

10d • Onsite

About The Position

The Helpdesk Technician provides direct technical support for hardware, software, and networking issues for users throughout the company while delivering exceptional customer service. The role handles incoming requests from multiple sources, prioritizes critical issues, and escalates issues to appropriate team members when needed. It requires strong problem-solving skills, the ability to work in a fast-paced environment, and a positive attitude.

The position supports driving associates in person and over the phone, helps maintain system performance and functionality, and participates in IT projects as assigned. Work is on-site in a general office environment, where call volume can be heavy at times. The schedule is Wednesday through Saturday, 6 a.m. to 6 p.m.

Requirements

• At least one year of relevant technical experience.
• Strong organizational, computer, and customer service skills.
• Excellent interpersonal communication skills, attention to detail, analytical ability, forward-thinking, and ability to multitask.
• Motivated, team-oriented, outgoing, confident, and self-motivated.
• Ability to effectively learn and acquire new knowledge and skills.
• Accurate typing speed of at least 45 WPM.
• Willingness to work overnights or weekends if needed.
• Ability to sit and remain focused and motivated for long periods, and to multitask between a computer, phone, and different projects.

Nice To Haves

• Knowledge of or experience with administrative functions and/or the IT industry.
• Bachelor’s degree from an accredited university in Information Technology or a related field.

Responsibilities

• Respond to user support requests and resolve problems.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Monitor system performance and functionality.
• Provide in-person and phone support to driving associates.
• Document processes and solutions.
• Participate in IT projects as assigned.
• Prioritize critical issues and escalate issues to appropriate team members when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed