Helpdesk Technician
The Southern Baptist Theological Seminary•Louisville, KY
About The Position
The Helpdesk Technician troubleshoots, installs, and maintains technology equipment, including computers, printers, and projectors. The role provides software support to faculty, staff, and students, with a particular focus on in-person assistance. The position provides Tier 1 technical support and helps maintain the Seminary’s technology infrastructure.
Requirements
- Experience solving technical issues involving computers, printers, projectors, and software on Windows and macOS operating systems.
Nice To Haves
- Recognized industry certifications, such as A+, Network+, or Security+.
Responsibilities
- Provide Tier 1 technical support for the Seminary’s faculty, staff, and students.
- Set up, deploy, and repair faculty and staff workstations and laptops.
- Troubleshoot in-class technical issues.
- Facilitate, edit, and publish weekly recordings of select classes.
- Run, terminate, trace, and test network cabling.
- Assist the Helpdesk Specialist with regular testing of technology infrastructure.
- Perform other duties assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
