Helpdesk Technician
About The Position
The Helpdesk Technician is the primary initial point of contact for end-user support for employees located at DAVIS offices and project sites. The role provides customer service, diagnosis, and resolution of problems involving PC and laptop hardware, software, network connectivity, printers, and mobile devices. The technician documents issues and troubleshooting, develops support documentation, coordinates vendors, maintains consumables inventory, conducts IT orientations for new users, participates in IT projects, and escalates complex tickets when needed. The position requires travel to project sites throughout the DC Metro area as needed to provide IT support and transport IT assets.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Math, or a related field, or equivalent experience providing information technology support.
- Experience supporting information technology and business solutions.
- Customer service-oriented attitude.
- Understanding of networking concepts, equipment, and their role.
- Experience with Microsoft Windows operating systems.
- Ability to travel to and from project site locations throughout the DC Metro area as needed.
Nice To Haves
- Six months of Helpdesk experience preferred.
Responsibilities
- Provide customer service, diagnose, and resolve problems involving laptop hardware, software, network connectivity, printers, and mobile devices.
- Document reported problems and troubleshooting processes in the helpdesk database and department wiki.
- Develop documentation to support projects, programs, and system configurations.
- Manage and coordinate vendor activities, such as laptop and copier repair.
- Maintain inventory of consumables, including peripherals, toner, and accessories.
- Conduct IT orientation for new users.
- Participate in IT projects and maintain relationships with outside technology consultants, technical personnel, and vendors.
- Maintain a customer service-oriented attitude and ensure timely resolution of problems and work orders.
- Escalate complex tickets to the appropriate party as necessary.
- Adhere to and reinforce corporate security policies and industry best practices.
- Travel to project site locations throughout the DC Metro area as needed to provide IT support and transport IT assets.
Benefits
- 100% employer-paid health care plan, including family coverage
- Life insurance
- Short- and long-term disability benefits
- Annual contribution to HSA
- Annual incentive bonus
- Paid time off and annual holidays
- 401(k), Roth, and ESOP financial benefits
- Flexible spending accounts (FSAs)
- Fertility and family-forming assistance
- Continuing education
- Employee Assistance Program (EAP)
- On-site fitness center
- Parental leave
- Company vehicle or auto allowance for eligible employees to support business activities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
