IT Analyst and Helpdesk Technician

Senesco Marine, LLC • North Kingstown, RI

3d

About The Position

The IT Analyst and Helpdesk Technician provides first-line technical support to Senesco Marine employees, troubleshooting hardware, software, networking, printing, mobile devices, and Microsoft 365 issues. The role also assists with user account administration, device deployment, inventory management, documentation, compliance-related activities, and day-to-day IT operations. The technician provides prompt employee support, maintains accurate records, and escalates issues when appropriate.

The position supports technology projects, infrastructure improvements, automation, business process improvements, research and evaluation of solutions, and implementation of new technologies and systems. It also supports cybersecurity, compliance, and governance initiatives through policy, procedure, evidence, and documentation maintenance. The employee may work in various indoor and outdoor areas and must follow information security, safety, and personal protective equipment requirements.

Requirements

• High school diploma or equivalent certification.
• 0–2 years of experience in technical support, helpdesk, or other information technology work.
• Basic knowledge of Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft SharePoint and OneDrive, printers, mobile devices, telephony, teleconferencing equipment, and computer hardware.
• Understanding of networking fundamentals.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Vision correctable to 20/40; contact lenses are not permitted in certain production-area positions.
• Ability to pass the Ishihara color-blindness test and read and understand safety symbols and colors.
• Ability to stand, sit, walk, squat, kneel, stoop, and climb stairs or a ladder.
• Good balance and the ability to stand on each foot for at least 30 seconds.
• Ability to carry tools or equipment weighing up to approximately 50 pounds.
• Ability to wear required personal protective equipment, which may include a respirator, hardhat, face shield, safety goggles, steel-toe safety shoes, safety harness, gloves, or other protective clothing.
• Ability to work in different areas and environments, indoors and outdoors, and at a pace consistent with company deadlines.

Nice To Haves

• Associate degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Security+ certification.
• Familiarity with Microsoft Intune or similar mobile device management platforms.

Responsibilities

• Provide first-level support for hardware, software, Microsoft 365 applications, mobile devices, printers, and related technologies through service requests, troubleshooting, follow-up, and escalation.
• Communicate with employees through email, calls, in-person discussions, and daily IT meetings.
• Deploy, configure, maintain, and support end-user devices, software, user accounts, permissions, security groups, and technology resources.
• Assist with onboarding, offboarding, system administration, software deployment, testing, and configuration management.
• Maintain accurate IT asset and inventory records, equipment assignments, support activity records, technical documentation, procedures, training materials, project tasks, and system configurations.
• Support cybersecurity, compliance, and governance initiatives by maintaining policies, procedures, work instructions, assessment evidence, and security-related documentation.
• Assist with technology projects, infrastructure improvements, automation initiatives, business process improvements, product research, solution evaluations, and implementation of new technologies and systems.
• Collaborate with employees, management, vendors, and IT team members to prioritize work, communicate status, provide user guidance, and deliver technology services.
• Follow the documented Information Security Policy, including its documentation and recordkeeping requirements.
• Report accidents, injuries, equipment damage, and broken or misused tools to the appropriate supervisor or department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED