IT Analyst and Helpdesk Technician

Senesco Marine • North Kingstown, RI

1d

About The Position

The IT Analyst and Helpdesk Technician provides first-line technical support to Senesco Marine employees, troubleshooting hardware, software, networking, printing, mobile devices, and Microsoft 365 issues. The role assists with user account administration, device deployment, inventory management, documentation, compliance-related activities, and day-to-day IT operations. The technician delivers prompt employee support, maintains accurate records, and escalates issues when appropriate. The position reports to the CISO.

Requirements

• High school diploma or equivalent certification.
• 0–2 years of experience in technical support, helpdesk, or another information technology role.
• Basic knowledge of Microsoft Windows, Microsoft 365, Microsoft Azure, Microsoft SharePoint and OneDrive, printers, mobile devices, telephony, teleconferencing equipment, and computer hardware.
• Understanding of networking fundamentals.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Vision correctable to 20/40; contact lenses are not permitted in certain production-area positions.
• Ability to pass the Ishihara color blindness test and read and understand safety symbols and colors.
• Ability to stand, sit, walk, squat, kneel, stoop, and climb stairs or a ladder.
• Good balance and ability to stand on each foot for 30 seconds or more.
• Ability to carry tools or equipment weighing up to approximately 50 pounds.
• Ability to wear required personal protective equipment, which may include a respirator, hardhat, face shield, safety goggles, steel-toe safety shoes, safety harness, gloves, or other protective clothing.
• Ability to work in different environments, including inside and outside buildings or structures, and at a pace consistent with company deadlines.

Nice To Haves

• Associate degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Security+ certification.
• Familiarity with Microsoft Intune or similar mobile device management platforms.

Responsibilities

• Provide first-level technical support for computer hardware, software, Microsoft 365 applications, mobile devices, printers, and related technologies through service requests, troubleshooting, follow-up, and escalation.
• Respond to support needs through email, calls, in-person discussions, and daily IT meetings.
• Deploy, configure, maintain, and support end-user devices, software, user accounts, permissions, security groups, and technology resources.
• Assist with onboarding, offboarding, system administration, software deployment, testing, and configuration management.
• Maintain accurate records of IT assets, inventory, equipment assignments, support activities, technical documentation, procedures, training materials, project tasks, and system configurations.
• Support cybersecurity, compliance, and governance initiatives by maintaining policies, procedures, work instructions, assessment evidence, and security-related documentation in accordance with organizational and regulatory requirements.
• Assist with technology projects, infrastructure improvements, automation initiatives, business process improvements, product research, solution evaluations, and implementation of new technologies and systems.
• Collaborate with employees, management, vendors, and IT team members to prioritize work, communicate status, provide user guidance, and support reliable delivery of technology services.
• Follow and comply with the documented Information Security Policy, including documentation and recordkeeping requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED