Help Desk Technician
Pomeroy Technologies • Cleveland, OH4d
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Help Desk Technician
Pomeroy Technologies•Cleveland, OH
About The Position
We are seeking a Help Desk Technician in Cleveland, OH. The role provides technical support for hardware, software, printer, and network connectivity issues, with the goal of resolving end-user problems to their satisfaction. The technician may also provide hands-on support for projects and assist the desktop support team.
Requirements
- 1 to 3 years' experience in a Help Desk or Service Desk environment.
- Effective telephone and communication skills.
- Strong knowledge of standard hardware, software, and operating systems.
- Effective listening skills.
Responsibilities
- Provide Help Desk support and resolve problems to the end user's satisfaction.
- Provide technical assistance and support related to computer systems, hardware, and software.
- Monitor the Service Desk ticket queue and process tickets first-in, first-out, according to priority and the priority level set on each ticket.
- Walk staff through the problem-solving process.
- Report unresolved issues to the Service Desk for escalation.
- Provide hands-on support for projects and assist the desktop support team, as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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