IT Help Desk

RQ Construction•Virginia Beach, VA

4d•$29 - $35•Onsite

About The Position

RQ Construction is seeking an IT Help Desk technician for its Virginia Beach, Virginia office. The position provides frontline technical support to company employees, offices, and project sites, diagnosing and resolving hardware, software, and network issues to maintain user productivity and comply with company and DoD cybersecurity standards. Duties also include deploying and maintaining IT equipment, managing the ticketing system, assisting with new-hire onboarding, and supporting office and jobsite setups. The technician collaborates with IT team members, project teams, and vendors to provide reliable, secure, and efficient technology services across the organization. RQ Construction is a full-service Design-Build company with projects across the United States and a primary focus on the Department of Defense market. The company describes its culture as team-oriented and innovative, guided by Quality, Integrity, and Leadership. Candidates considered for hire must provide evidence of identity and U.S. work authorization and pass a drug screening and commercial criminal background check. A stricter Department of Defense background check may be required for access to military-base jobsites, if applicable to the position.

Requirements

High school diploma or GED.
Three or more years of hands-on experience supporting end users, troubleshooting hardware and software, and managing IT devices and systems in a corporate environment.
Provide evidence of identity and U.S. work authorization at the time of hire.
Successfully pass a drug screening and commercial criminal background check; a stricter Department of Defense background check may apply for military-base jobsite access.

Nice To Haves

Relevant industry certifications, such as CompTIA A+, Network+, Security+, or Microsoft certifications.
Previous experience supporting users in construction, engineering, or design.

Responsibilities

Provide frontline technical support for company employees, offices, and project sites.
Diagnose and resolve hardware, software, and network issues.
Maintain user productivity while ensuring compliance with company and DoD cybersecurity standards.
Deploy and maintain IT equipment.
Manage the ticketing system.
Assist with new-hire onboarding.
Support office and jobsite setups.
Collaborate with IT team members, project teams, and vendors to deliver technology services.