IT Help Desk Support Specialist I

YHB Brand • Winchester, VA

1d

About The Position

The IT Help Desk Support Specialist is the first point of contact for the organization’s internal IT support needs. The role troubleshoots and resolves a range of technical problems to help maintain a smooth, productive work environment and supports the firm’s IT infrastructure, including laptops, PCs, printers, and other peripherals. The specialist also assists with system and software setup and maintenance, routine updates and patches, asset tracking, account and data permissions, support documentation, and IT projects. The position provides customer-focused support to end users and escalates complex issues to higher-level IT staff or specialized teams as needed.

Requirements

• Bachelor’s or associate degree in information technology, computer science, or a related field, or equivalent work experience.
• Strong understanding of computer systems, mobile devices, IT principles, and software applications.
• Experience troubleshooting common operating systems and productivity software.
• Familiarity with networking, cloud concepts, and basic IT security practices.
• Commitment to integrity, teamwork, innovation, and service.
• Effective verbal and written communication skills.
• Ability to travel to YHB offices, client locations, and/or training.
• Ability to lift and carry equipment weighing up to 70 pounds.

Nice To Haves

• 1–3 years of experience in an IT helpdesk or technical support role.

Responsibilities

• Serve as the first line of support for hardware, business software, operating system, and network-related issues.
• Respond to and manage support requests received by phone, chat, email, and ticketing systems.
• Diagnose and resolve issues involving desktop and laptop computers, printers, and other office equipment.
• Assist with setup, configuration, and maintenance of computer systems and software.
• Perform routine system maintenance, including updates and patches.
• Maintain an accurate record of firm assets.
• Participate in a rotating on-call environment.
• Maintain security permissions for data and user accounts.
• Document and track support issues, solutions, and procedures in the IT helpdesk system.
• Escalate complex issues to higher-level IT staff or specialized teams as needed.
• Provide customer service and technical support to end users with effective communication and a patient, problem-solving approach.
• Contribute to assigned IT projects and initiatives, including system upgrades and software rollouts.

Benefits

• Market-competitive salary with performance-based bonuses.
• Retirement savings plan with a 401(k) and profit-sharing plan.
• Health, dental, and vision insurance.
• Wellness programs and employee assistance programs (EAP).
• Paid parental leave and family support.
• Learning and development opportunities.
• Tuition reimbursement.
• CPA exam support, certification reimbursements, and mentorship programs.
• Internal promotions and career pathing opportunities.
• Generous paid time off and holidays.
• Flexible work arrangements, with hybrid/remote options available.
• Collaborative and inclusive work environment.
• Employee resource groups and diversity initiatives.
• Social events, team-building activities, and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree