Help Desk Coordinator

O'Gara Coach Company•Beverly Hills, CA

About The Position

The Help Desk Coordinator provides technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. The role also performs in-house and remote troubleshooting and deployment as a field resource. The coordinator plans and completes IT projects, monitors open support issues, assists with administrative work and system data, and helps ensure Help Desk objectives are communicated to staff. The position requires a professional approach and may include other job-related duties assigned by the Manager.

Requirements

2–4 years of experience as a Helpdesk Technician.
Certification in at least one of the following: CompTIA A+, Net+, Sec+, Routing and Switching, or CCNA.
Excellent verbal and written communication skills.
Highly organized and able to multitask effectively.
Experience working independently in a high-profile, high-pressure environment.
Experience being the go-to person for technical issues.
A California Driver’s License and ability to be insured.
A positive approach to supporting others.

Responsibilities

Plan, organize, control, and complete IT projects.
Answer support requests sent to the Helpdesk by email, text, and phone calls.
Learn and apply emerging technologies and perform duties effectively, in an organized manner, and on time.
Monitor pending issues in the queue to ensure timely resolution.
Respond to technical issues as they arise.
Assist with administrative tasks.
Ensure Help Desk objectives are clearly defined and communicated to staff.
Assist with tidying up and monitoring data in company systems.
Maintain a high level of professional personal appearance and conduct.
Perform other job-related duties as assigned by the Manager.