Help Desk Coordinator
O'Gara Coach Company•Beverly Hills, TX
•$24 - $28
About The Position
The Help Desk Coordinator provides technical support for the IT Department by receiving and responding to incoming requests, calls, and emails. The role also performs in-house and remote troubleshooting and deployment as a field resource.
Requirements
- 2–4 years of experience as a Helpdesk Technician.
- Certification in at least one of the following: CompTIA A+, Net+, Sec+, Routing and Switching, or CCNA.
- Excellent verbal and written communication skills.
- Highly organized and able to multitask effectively.
- Experience working independently in a high-profile, high-pressure environment.
- Experience serving as the go-to person for technical issues.
- California Driver’s License and ability to be insured.
- A positive approach to supporting others.
Responsibilities
- Plan, organize, control, and complete IT projects.
- Answer support requests sent to the Helpdesk via email, text, and phone calls.
- Learn to apply emerging technologies and perform duties effectively, in an organized and timely manner.
- Monitor pending issues in the queue to ensure timely resolution.
- Respond to technical issues as they arise.
- Assist with administrative tasks.
- Ensure Help Desk objectives are clearly defined and communicated to staff.
- Assist in tidying up and monitoring data in company systems.
- Maintain a high level of professional personal appearance and conduct.
- Perform other job-related duties as assigned by the Manager.
Benefits
- Health, dental, and vision coverage for the employee.
- 401(k) plan.
- Paid time off.
- Paid training and growth opportunities.
- Employee vehicle purchase plans.
- Discounts on products and services.
- Longer-term job security.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
