Help Desk Technician

Pomeroy Technologies • Cleveland, OH

4d

About The Position

We are seeking a Help Desk Technician in Cleveland, OH. The role provides technical support for hardware, software, printer, and network connectivity issues, with the goal of resolving end-user problems to their satisfaction. The technician may also provide hands-on support for projects and assist the desktop support team.

Requirements

• 1 to 3 years' experience in a Help Desk or Service Desk environment.
• Effective telephone and communication skills.
• Strong knowledge of standard hardware, software, and operating systems.
• Effective listening skills.

Responsibilities

• Provide Help Desk support and resolve problems to the end user's satisfaction.
• Provide technical assistance and support related to computer systems, hardware, and software.
• Monitor the Service Desk ticket queue and process tickets first-in, first-out, according to priority and the priority level set on each ticket.
• Walk staff through the problem-solving process.
• Report unresolved issues to the Service Desk for escalation.
• Provide hands-on support for projects and assist the desktop support team, as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed