Help Desk Technician Jobs

About The Position

Requirements

• Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka.
• Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools.
• A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes.

Responsibilities

• Work directly with customers in a technical role.
• Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
• Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
• Configure and manage DOD and IC standard distributed authentication services.
• Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
• Perform regular file archival and purge, as necessary.
• Create, change and delete user accounts per request.
• Repair and recover from hardware or software failures for multiple sites.
• Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms.
• Contribute technical content and tutorials to product documentation.