Part-Time Help Desk Technician

Koniag Government Services, LLC•Arlington, VA

62d•$28 - $32•Onsite

About The Position

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Part- Time Help Desk Technician with a Secret Security clearance to support KDS and our government customer in Arlington, VA. This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Requirements

Secret Security clearance required.
Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as a customer technical analyst with responsibility for resolving the most complex customer problems.
Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.
Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure system components such as disk drives, printers, and other peripherals needed to support the operating environment.
Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
Working knowledge of and experience working with Active Directory.
Working knowledge of and experience working with local and secure networks.
Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
Working knowledge of and experience working in and around the Army environments and familiar with Classified IT support.

Responsibilities

Perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, and VoIP phones.
Serve as the primary POC for incident and problem resolution and escalation as a Tier II technician.
Ensure Information Assurance (IA) requirements are met for all devices.
Assist with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.
Decommission Army assets and follow Lifecycle Management SOPs.