IT Help Desk Technician
About The Position
This position is responsible for responding to IT service requests and support calls, troubleshooting and resolving basic hardware, software, application, and connectivity issues, or escalating them to the appropriate IT personnel. The role provides support for desktops, laptops, peripherals, and other end-user technology, including installation, configuration, and troubleshooting. It also handles routine user account administration, installs and supports standard software and applications, and documents service requests within the IT ticketing system. Additionally, the technician will set up and deploy technology, perform routine operational and system support tasks, maintain IT equipment inventory, and communicate effectively while following company policies.
Requirements
- Must have access to reliable transportation.
- This position is on site only.
- Working knowledge of computer hardware, Windows operating systems, Microsoft Office applications, and basic networking concepts.
- Strong troubleshooting, problem-solving, and interpersonal skills.
- Ability to learn and support a variety of systems and applications.
- Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
- Must exercise discretion and maintain confidentiality when handling sensitive information.
- Must be able to wear the assigned uniform provided by Delaware Park.
- Must be able to walk and stand for at least a full eight (8)-hour shift.
- Must be able to lift up to 40 lbs. and push or pull up to 50 lbs.
- Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
Nice To Haves
- One (1) to two (2) years of IT support, help desk, desktop support, or related technical experience preferred.
Responsibilities
- Responds to IT service requests and support calls, troubleshooting and resolving basic hardware, software, application, and connectivity issues, or escalating them to the appropriate IT personnel.
- Provides support for desktops, laptops, peripherals, and other end-user technology, including installation, configuration, and troubleshooting.
- Handles routine user account administration, including account setup, access changes, and password resets.
- Installs and supports standard software and applications.
- Documents service requests, troubleshooting performed, and resolutions within the IT ticketing system.
- Sets up and deploys technology for new and existing users.
- Performs routine operational and system support tasks, including reports, backups, and troubleshooting as required.
- Maintains IT equipment and asset inventory.
- Communicates effectively and professionally.
- Follows Company and departmental policies and procedures.
- Performs all other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
