Help Desk Technician

Fortifi Food Processing Solutions•Kansas City, MO

About The Position

Would you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you. We are currently looking for an experienced Help Desk Technician to join our growing team. The incumbent will be responsible for supporting internal and external customers with Frontmatec equipment.

Requirements

Can use Autocad Electrical
PLC, Allen-Bradley et Siemens
RS Logic 5000
Factory talk view
Analysis and logical skills
Responsibility sense
Professionalism
Customer service oriented
Resourcefulness
Stress resistance
Initiative
Act as a Frontmatec ambassador

Responsibilities

Take SOS calls and work to solve the problems encountered.
Participate in 24/7 customer support.
Ensure the application of Frontmatec's health and safety standards on the job site and in the factory, as well as the standards and laws in place (OSHA and OHSA).
During startups or upgrade of installations, support the installation or service team.
Work on development and installation of upgrades for the updating of electrical programs and plans.
Perform the required programming for components from the spare parts department (ex: computers, interfaces, etc.)
Provide support to the QA department at the programming and electrical level.
Take part in the development of products in collaboration with various departments. Provide a "field" vision to the team.
Take part in testing and startups of factory equipment for FAT.
Take part in several continuous improvement projects for the automation department.