Help Desk Technician

FLATLAND HOLDINGS LLC•Midland, TX

6d•Onsite

About The Position

We are looking for a hands-on Level 2/3 Help Desk Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up. To be successful in this role, you must be genuinely hands-on, comfortable owning problems from start to finish, and able to communicate clearly with both technical and non-technical users. You should be organized enough to keep a ticket queue running smoothly while still enjoying the technical, in-the-weeds work.

Requirements

3+ years of hands-on IT support experience across a range of users and issues
Experience owning or administering a ticketing/ITSM system
Working knowledge of Windows Server, Active Directory, and Microsoft 365 / Entra ID
Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and multi-site troubleshooting ability
Comfort with endpoint deployment, Intune, Autopilot, and device management
Strong communication skills and a user-oriented, level-headed approach
Willingness to travel to locations to service systems, hardware, and network equipment

Nice To Haves

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
Scripting/automation experience (PowerShell, Python, or Bash)
AI experience Claude and Replit
Azure environment
Certifications such as CompTIA A+, Network+, Security+, or Microsoft (Azure/M365)

Responsibilities

Serving as a hands-on point of support for users across the company, in person, over the phone and email.
Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolution
Resolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fix
Performing root-cause analysis on recurring problems and implementing lasting solutions
Supporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra ID, and other Microsoft Admin portals
Troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locations
Handling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)
Building and maintaining documentation, knowledge-base articles, and support procedures
Using scripting/automation (PowerShell or similar) where it helps reduce manual work
Tracking support trends through the ticket system and suggesting improvements to tools and processes
Experience with VoIP and router rollouts
Traveling to company locations as needed to service systems, hardware, and network Equipment