Health Specialist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a healthcare or customer service role.
• Basic understanding of clinic scheduling, registration, and referral processes in Epic.
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart and kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Responsibilities

• Greet and assist patients and visitors with check-in, completing registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and collecting point-of-service payments.
• Communicate clearly with clinic staff, providers, and care teams to support smooth processes and a positive experience.
• Schedule appointments, including follow-up visits, and coordinate visits with doctors, radiology, and labs when needed; manage waitlists or basic referral coordination as needed.
• Answer calls, address voicemails, and handle telephone encounters efficiently.
• Reconcile appointment statuses, close and reconcile cash drawers, and ensure accurate financial reporting.
• Assist patients with MyChart and kiosk self-registration and arrival processes, explain forms and requirements, and troubleshoot issues.
• Assist with questionnaires and applicable release forms, guide patients to the correct areas, and provide wayfinding support.
• Review and refine scheduling to optimize appointments and ensure accuracy.
• Oversee the waiting room and support patient interactions.