Patient Services Specialist

University of Utah Health•Salt Lake City, UT

22d

About The Position

The Patient Services Specialist serves as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, coordinates appointments across providers and specialties, and compiles results from providers and prior tests as needed. The specialist interacts with patients before, during, and after appointments; assists with prior authorization and referral processes; and collects payments according to established procedures. The position receives moderate guidance and uses some independent judgment in patient scheduling and coordination. The role supports University of Utah Health, an organization focused on patient care, research, and education. Its hospitals and clinics provide comprehensive services, medical advancement, and patient care.

Requirements

Two years of relevant experience in healthcare coordination or an administrative role, or equivalent experience.
Advanced knowledge of scheduling, registration, and referral processes in Epic.
Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
Strong coordination and organizational skills.
Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
Excellent communication and liaison skills.
Ability to manage Epic work queues and administrative workflows.
Ability to manage multiple appointments and optimize scheduling across locations.
Ability to provide detailed instructions and support to patients.
Ability to facilitate effective communication between patients, physicians, and clinical staff.
Familiarity with specialty case coordination and multidisciplinary care.

Responsibilities

Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
Manage waitlists, open appointment slots, and adjust appointment capacity across multiple locations and clinics.
Confirm appointments and provide patients with pre-procedure instructions.
Track, request, and validate outside patient records to ensure they are complete and available before appointments.
Serve as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
Process payments and reconcile daily financials; may manage single-case or gap agreements with insurers.
Coordinate surgical cases, including operating-room block time, pre- and post-operative appointments, and multidisciplinary care.
Conduct outreach for new-patient visits and transfer-of-care scheduling.
May provide administrative support for the clinic.
Assist with prior authorization and referral processes.
Collect patient payments according to the defined process.