Patient Services Specialist

SimonMed Imaging • Houston, TX

6d

About The Position

The Patient Services Specialist is a first point of contact for patients and helps facilitate patient admission across SimonMed Imaging centers. The role supports a smooth start to each visit by greeting patients, verifying insurance, processing documentation, and handling patient information and payments accurately and compassionately. The specialist works with clinical, operational, and support teams in a fast-paced healthcare environment, helping resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Requirements

• High school diploma or equivalent required.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Communicate clearly, listen actively, and work collaboratively with patients and teams.
• Demonstrate attention to detail when handling patient and payment information.
• Stay composed under pressure and handle sensitive or challenging situations professionally.
• Be reliable, accountable, prepared, and able to follow through on commitments.

Nice To Haves

• One or more years of customer service, patient access, medical office, or call center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.

Responsibilities

• Greet and guide patients through the admission process.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth front desk operations and collaborate with clinical, operational, and support teams.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.

Benefits

• Free whole-body scans for team members.
• Competitive wages.
• No nights, calls, or weekends.
• Cross-training opportunities.
• Medical, dental, and vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED