Patient Services Specialist

Florida Cancer Specialists•Nine Mile, FL

5d•Onsite

About The Position

The Patient Services Specialist handles clerical duties associated with a medical clinic. The role is divided into front-office stations, each with distinct duties. Patient Services Specialists are expected to learn and perform the duties of all front-office stations and assist coworkers with those duties as needed. Specific assignments may vary by office layout and by the station in which the employee is working. The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to meet time-sensitive priorities in a fast-paced, multi-site environment. The specialist may also perform other duties and projects as assigned. The role is not remote and requires travel of 26–50%. Standard workdays are Monday through Friday, 8:00 AM to 5:00 PM. Employment offers are contingent on satisfactory background screening. New hires are subject to drug testing and required vaccinations, including influenza, unless an exemption is approved.

Requirements

High school diploma or GED.
Attention to detail and strong ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical-thinking skills, including problem solving, analysis, decision-making, planning, time management, and organization.
Ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and emotionally charged matters.
Good command of the English language and effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivation and ability to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to meet the position's travel requirement of 26–50%.