Patient Services Specialist

University of Utah Health • Farmington, UT

6d

About The Position

University of Utah Health seeks a Patient Services Specialist to serve as a liaison between patients and clinical staff throughout the appointment journey. The role handles complex patient inquiries, coordinates multiple appointments, and compiles results from providers and prior tests as needed. The specialist interacts with patients before, during, and after appointments; supports prior authorization and referral processes; and collects payments according to established procedures. The position receives moderate guidance and uses some independent judgment to manage patient scheduling and coordination.

University of Utah Health is part of the University of Utah, an academic health system with five hospitals and eleven clinics. The organization describes itself as a Level 1 Trauma Center, nationally recognized for academic research, quality standards, and patient experience.

Requirements

• Two years of relevant experience in a healthcare coordination or administrative role, or equivalent experience.
• Advanced knowledge of scheduling, registration, and referral processes in Epic.
• Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
• Familiarity with specialty case coordination and multidisciplinary care.
• Strong coordination and organizational skills.
• Proficiency in Microsoft Suite, including Word, Excel, and Outlook.
• Excellent communication and liaison skills.
• Ability to manage Epic work queues and administrative workflows.
• Ability to manage multiple appointments and optimize scheduling across locations.
• Ability to provide detailed instructions and support to patients.
• Ability to facilitate effective communication between patients, physicians, and clinical staff.

Responsibilities

• Schedule and coordinate appointments, including surgical procedures, pre- and post-operative care, imaging, and care across departments and specialties.
• Manage waitlists, open appointment slots, and adjust appointment capacity to improve scheduling across multiple locations and clinics.
• Confirm appointments and provide patients with pre-procedure instructions.
• Track, request, and validate patient records from outside organizations to ensure records are complete and available before appointments.
• Serve as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
• Process payments and reconcile daily financials; may manage single-case or gap agreements with insurers.
• Coordinate surgical cases, including managing operating-room block time, scheduling pre- and post-operative appointments, and arranging multidisciplinary care.
• Conduct outreach for new-patient visits and transfer-of-care scheduling.
• May provide administrative support for the clinic.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed