Patient Services Specialist

SimonMed Imaging • Pearland, TX

5d

About The Position

The Patient Services Specialist supports patient admission flow at SimonMed Imaging centers and helps ensure that every visit begins with clarity, efficiency, and care. As an initial point of contact, the specialist greets patients, verifies insurance, processes documentation, and helps guide patients through admission. The role requires a patient-first approach, clear and empathetic communication, attention to detail, and composure in a fast-paced, high-volume environment.

The specialist accurately collects, processes, and maintains patient demographics, insurance information, medical histories, consent forms, and payments. They help resolve scheduling, billing, and patient-flow issues while working collaboratively with clinical, operational, and support teams. The position offers experience in healthcare operations, patient access, and medical administration.

Requirements

• High school diploma or equivalent required.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first approach with empathy, respect, and genuine concern for patient needs.
• Strong attention to detail, reliability, accountability, and problem-solving skills.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience.
• Experience with scheduling, insurance verification, or healthcare registration processes.
• Experience working with EMR/PM systems.

Responsibilities

• Greet patients and guide them through the admission process.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth front desk operations and collaborate with clinical, operational, and support teams.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.
• Manage competing priorities and handle sensitive or challenging situations professionally.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• No nights, calls, or weekends.
• Cross-training opportunities.
• Medical, dental, and vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED