Patient Services Specialist

Horizon Behavioral Health•Richmond Hill, GA

13d•$17 - $19

About The Position

We are looking for a Patient Services Specialist to join a rapidly growing team in Richmond Hill. The position is responsible for daily front desk operations and assisting with Medical Assistant duties. The specialist is expected to demonstrate excellent customer service, integrity, and compassion, treat patients courteously and professionally, maintain strict confidentiality, and provide top-notch service to every patient.

Requirements

Minimum of 2 years of medical office experience.
High school diploma or equivalent.
Demonstrated ability to work independently and as part of a team.
Tactfulness.
Willingness to adapt to change.
Pleasant phone manner and voice.
Self-starter and dependable.
Ability to prioritize workload while remaining flexible.
Confident, positive manner and appearance.
Customer service experience.
Experience with word processing, data entry, 10-key, telephone, and computers.
Medical Assisting experience is required.
Top-notch computer skills.
A sense of humor when chaos breaks out.

Responsibilities

Recognize and register patients upon arrival and verify current patient demographics.
Collect co-pays and account balances; post over-the-counter payments and process bank cards.
Verify insurance accuracy and perform eligibility checks.
Maintain provider schedules and keep them fully booked.
Answer the multi-line phone system, direct calls, check and distribute voicemail messages, and handle triage calls by taking messages or referring callers to the back office.
Schedule appointments for multiple offices accurately and efficiently.
Handle medical-record releases and requests.
Return patient calls and relay messages under provider direction; send follow-up reminder notices.
Monitor front-office supplies and notify the supervisor when inventory is low.
Maintain working knowledge of services offered and explain office policies to patients as needed.
Maintain a clean and orderly reception and waiting room, office entryway, and work area.
Reconcile daily activity reports and batch day sheets.
Obtain vital signs when Medical Assistant backup is needed.
Perform patient treatments under provider supervision, including medication administration and testing services, and provide backup to TMS.
Collect urine and saliva drug-testing specimens when Medical Assistant backup is needed and ensure laboratory paperwork is completed properly.
Shred patient information and follow HIPAA regulations.
Follow OSHA rules and regulations and compliance rules concerning fraud and abuse.
Maintain front-office quality assurance and handle basic insurance, collections, operational, and customer-service matters.
Maintain strict confidentiality and treat patients courteously and professionally.
Deliver top-notch customer service to every patient.