Patient Services Specialist

Florida Cancer Specialists & Research Institute•Ocala, FL

4d•Onsite

About The Position

The Patient Services Specialist handles clerical duties associated with a medical clinic. The position is divided into front-office stations, each with distinct duties. All Patient Services Specialists are expected to learn and perform the duties of every front-office station and to assist coworkers with those duties as needed. Specific duties may vary by office layout and by the station assigned on a given day or week. The role requires strong copywriting and editing skills, attention to detail, organization, and flexibility in responding to changing priorities. The specialist may perform other duties and projects as assigned. The position is based at the Ocala Cancer Center, is not remote, and requires travel to satellite offices and offsite meetings 26–50% of the time. Standard workdays are Monday through Friday, 8:00 AM to 5:00 PM. Employment offers are contingent on successful background screening. New hires are subject to drug testing and required vaccinations, including influenza, unless an exemption is approved. The company is a drug-free workplace and does not recognize medical marijuana cards.

Requirements

High school diploma or GED.
Strong copywriting and editing skills.
Attention to detail and ability to meet time-sensitive priorities.
Strong multitasking, organizational, and flexibility skills.
Excellent interpersonal skills and communication skills with a wide variety of personalities.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills.
Ability to exercise independent judgment and work with sensitive and confidential material, including emotionally charged matters.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Good command of the English language; a second language is an asset but is not required.
Effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
Strong customer focus and ability to foster quality, performance effectiveness, and operational excellence through collaboration and partnerships.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivation and ability to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and stakeholder demands.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license; compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.
Ability to meet the company's background-screening and drug-testing conditions of employment and vaccination requirements, barring an approved exemption.