Patient Services Specialist

Florida Cancer Specialists & Research Institute•Winter Park, FL

5d•Onsite

About The Position

The Patient Services Specialist handles clerical duties associated with a medical clinic. The role is divided into front-office stations, each with distinct duties. All Patient Services Specialists are expected to learn and perform the duties of every front-office station and assist coworkers with those duties as needed. Specific assignments may vary according to office layout and the station being covered. The position requires strong copywriting and editing skills, attention to detail, and the ability to meet time-sensitive priorities. The specialist must be highly organized and flexible when priorities change, and may perform other duties and projects as assigned. The role is based at the Winter Park Village Office, is not remote, and includes travel to satellite offices and offsite meetings.

Requirements

High school diploma or GED.
Strong copywriting and editing skills.
Attention to detail and ability to multitask and meet time-sensitive priorities.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical-thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills.
Ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict-management skills, and diversity awareness.
Ability to handle sensitive and confidential material and emotionally charged matters effectively.
Good command of the English language; effective oral, written, and presentation communication skills; active listening and ability to provide balanced feedback.
Strong customer focus and ability to collaborate and support positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from multiple stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.
Successful completion of required background and drug screenings; new hires must receive required vaccinations, including influenza, unless an exemption is approved.