Family Centered Treatment Specialist

HEALTH CONNECT AMERICA, INC • Hickory, NC

7d

About The Position

Pinnacle Family Services, part of Health Connect America, is hiring a Family Centered Treatment (FCT) Specialist to provide evidence-based, trauma-informed services to children, adolescents, and families. This community-based role delivers treatment primarily in homes and community settings, using a structured model to support lasting change and sustainable well-being. The specialist coordinates each family’s treatment team, partners with families on individualized service plans, and connects them with resources and aftercare supports. FCT certification is required within one year of hire; the employer provides structured checkoffs, e-learning, and team support toward certification. The role includes 24/7 on-call availability for crisis support and requires a valid driver’s license and access to fully insured private transportation. Employment is contingent on a comprehensive background investigation.

Requirements

• Meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104 through one of the following: a master’s degree in a human services field and one year of experience; a bachelor’s degree in a human services field and two years of experience; a bachelor’s degree in a non-human services field and four years of experience; or a current North Carolina license (including provisional) or board-issued certification in a human services profession.
• Qualifying experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis; it may be accumulated before or after degree completion.
• Have a valid driver’s license and access to fully insured private transportation.
• Complete FCT certification within one year of hire.

Responsibilities

• Deliver Family Centered Treatment services primarily in home and community settings.
• Guide children and families through the four phases of the FCT model, helping them set goals, build skills, and work toward sustainable well-being.
• Coordinate each family’s Treatment Team and collaborate with medical, behavioral health, school, and community partners.
• Develop, implement, and continuously refine individualized Service Plans in partnership with families.
• Connect families with community resources, referrals, and aftercare supports.
• Maintain timely and accurate documentation in the Electronic Health Record.
• Participate in Quality Assurance activities.
• Provide 24/7 on-call availability for crisis support.

Benefits

• Retention bonus of up to $2,000 annually through the 2026 Retention Bonus Program
• Flexible scheduling and a culture that recognizes work/life balance
• Employee Assistance Program, including eight mental health counseling sessions annually
• Paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work, offering savings and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level