Family Centered Treatment Specialist

Health Connect America•Asheville, NC

About The Position

Pinnacle Family Services is hiring a Family Centered Treatment (FCT) Specialist to provide evidence-based, trauma-informed services to children, adolescents, and families. The work is primarily conducted in families’ homes and community settings, using a structured four-phase treatment model to help families set goals, build skills, and achieve sustainable well-being. The specialist coordinates each family’s Treatment Team and collaborates with medical, behavioral health, school, and community partners. They develop and refine individualized Service Plans with families, connect them to community resources and aftercare supports, maintain accurate and timely records in the Electronic Health Record, and participate in Quality Assurance activities. The role has a flexible schedule to accommodate families’ needs and includes 24/7 on-call availability for crisis support. FCT Certification is required and must be completed within one year of hire. Pinnacle provides structured checkoffs, e-learning trainings, and team support toward certification. Employment is contingent upon successful completion of a comprehensive background investigation.

Requirements

Meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104 through one of the listed qualification pathways.
Have a master’s degree in a human services field and one year of experience; or a bachelor’s degree in a human services field and two years of experience; or a bachelor’s degree in a non-human services field and four years of experience; or a current North Carolina license, including provisional, or board-issued certification in a human services profession.
Qualifying experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis. Experience may be accumulated before or after degree completion.
Have a valid driver’s license and access to fully insured, private transportation.
Complete FCT Certification within one year of hire.

Responsibilities

Deliver Family Centered Treatment services primarily in home and community settings.
Guide children and families through the four phases of the FCT model, supporting goal-setting, skill-building, and sustainable well-being.
Coordinate each family’s Treatment Team and collaborate with medical, behavioral health, school, and community partners.
Develop, implement, and continuously refine individualized Service Plans in partnership with families.
Connect families with community resources, referrals, and aftercare supports.
Maintain timely and accurate documentation in the Electronic Health Record.
Participate in Quality Assurance activities.
Provide 24/7 on-call availability for crisis support.

Benefits

Retention bonus of up to $2,000 annually through the 2026 Retention Bonus Program.
Flexible scheduling and a culture that recognizes work/life balance.
Employee Assistance Program, including eight mental health counseling sessions annually.
Paid time off and paid holidays.
Medical, dental, vision, and voluntary insurance options.
Health Savings Account with company contribution.
Dependent Daycare Flexible Spending Account.
Access to a Health Navigator.
401(k) retirement plan.
Benefits Hub and Tickets at Work discounts and perks.